Advising Resources

The Office of Student Accounts is primarily responsible for billing, payment plans, employer reimbursement, third party billing, collections, and student refunds.

• Bill payments can be made online by credit/debit card (2.9% service fee) or electronic check (no additional fee) under the student finance option within Self-Service.
• Personal checks or money orders (please include Carlow ID number) should be made payable to Carlow University and mailed to the attention of Student Accounts.
• Account balances must be maintained below $2,000, or in good standing on a current payment plan, to be able to register for future semesters.

• Contact Student Accounts to discuss any special circumstances concerning your balance.

A student refund, also known as credit on account, is generated when there’s an overpayment to your charges on your student account. For example, payments from scholarships, grants and/or student loans that exceed your tuition and fees, room and board may generate a student refund. If you are receiving financial aid, including the Federal Direct student loans, a credit on account will typically occur when the following conditions are met:

• Financial Aid Confirmation Form has been received.

• Master Promissory Note and Entrance Counseling for Direct Student Loans have been completed.

• All requested Verification and Tax Documents have been received.

• All anticipated financial aid has been credited to your account.

Visit the Student Accounts Refund FAQ page on MyCarlow for answers to the following questions.

• How do I decline a student loan refund?

• What can I expect from the refund process?

• When can I expect to receive my student refund check in the mail?

• What is Carlow Cash and where is it accepted as payment?